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Google Chrome - Zendesk & Harvest Issue

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  • S Offline
    S Offline
    Scoops98
    wrote on last edited by
    #1

    Hi,

    I use Zendesk with the Harvest time tracking plug-in in Google Chrome. For a few months now I've been having an issue where the Harvest plug-in will sign out and need to be signed in when Chrome is quit and re-launched. I have Cookie set to delete Non-Favorites on browser quit. I've favourited all cookies related to Google, Zendesk and Harvest, including deleting all cookies and launching Chrome fresh, then favouriting the new cookies. I have also tried authenticating the Harvest plug-in with both my Harvest account and my linked Google account. I am seeing this issue on both of my Macs.

    Chrome keeps Harvest signed in if I disable automatic removal in Cookie. Even though I don't see any cookies change in Cookie itself, automatic removal is still clearing something that causes Chrome to lose the Harvest sign-in. Is there some sort of cross-site cookie that is being deleted by Cookie?

    I'm not sure if this has any impact, but I use the iCloud syncing in Cookie, use a synced Chrome profile, and have the uBlock Origin extension installed but disabled for Zendesk.

    My current setup:
    macOS 12.6.1
    macOS 11.7.1
    Google Chrome 106.0.5249.119
    Cookie 6.8.2

    Thanks!

    SweetPS 1 Reply Last reply
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  • SweetPS Offline
    SweetPS Offline
    SweetP
    replied to Scoops98 on last edited by
    #2

    @Scoops98 this could be due to cache removal, try disabling
    Cache removal in Cookie and see if the helps

    ~
    Russell
    SweetPProductions.com

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  • S Offline
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    Scoops98
    wrote on last edited by
    #3

    Hi Russell,

    Thanks for getting back to me. I don't have cache removal enabled, only Non-Favorites.

    I've also noted that I see this issue after closing the Chrome profile but not quitting Chrome itself.Unwanted Data.png Timer Options.png Removal Options.png

    SweetPS 1 Reply Last reply
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  • SweetPS Offline
    SweetPS Offline
    SweetP
    replied to Scoops98 on last edited by
    #4

    @Scoops98 strange, the settings must be stored under a different domain.

    ~
    Russell
    SweetPProductions.com

    SweetPS 1 Reply Last reply
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  • SweetPS Offline
    SweetPS Offline
    SweetP
    replied to SweetP on last edited by
    #5

    @SweetP try removing all non favourites, then log in again. And see what new cookies are saved

    ~
    Russell
    SweetPProductions.com

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  • S Offline
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    Scoops98
    wrote on last edited by
    #6

    I've cleared all cookies and started fresh in Cookie several times. After clearing the cookies, I log into Zendesk and Harvest, and favourite any cookies that are created. After a bit of time to make sure no other session cookies were saved, I'll quit and relaunch Chrome, but then find that I have to sign back into Harvest plugin again. It's not a full sign-in (Harvest account & PW), but click on sign-in. That cookie seems to persist.

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