Google Chrome - Zendesk & Harvest Issue

Scoops98

Hi,

I use Zendesk with the Harvest time tracking plug-in in Google Chrome. For a few months now I've been having an issue where the Harvest plug-in will sign out and need to be signed in when Chrome is quit and re-launched. I have Cookie set to delete Non-Favorites on browser quit. I've favourited all cookies related to Google, Zendesk and Harvest, including deleting all cookies and launching Chrome fresh, then favouriting the new cookies. I have also tried authenticating the Harvest plug-in with both my Harvest account and my linked Google account. I am seeing this issue on both of my Macs.

Chrome keeps Harvest signed in if I disable automatic removal in Cookie. Even though I don't see any cookies change in Cookie itself, automatic removal is still clearing something that causes Chrome to lose the Harvest sign-in. Is there some sort of cross-site cookie that is being deleted by Cookie?

I'm not sure if this has any impact, but I use the iCloud syncing in Cookie, use a synced Chrome profile, and have the uBlock Origin extension installed but disabled for Zendesk.

My current setup:
macOS 12.6.1
macOS 11.7.1
Google Chrome 106.0.5249.119
Cookie 6.8.2

Thanks!

SweetP

@Scoops98 this could be due to cache removal, try disabling
Cache removal in Cookie and see if the helps

Scoops98

Hi Russell,

Thanks for getting back to me. I don't have cache removal enabled, only Non-Favorites.

I've also noted that I see this issue after closing the Chrome profile but not quitting Chrome itself. Unwanted Data.png Timer Options.png Removal Options.png

SweetP

@Scoops98 strange, the settings must be stored under a different domain.

SweetP

@SweetP try removing all non favourites, then log in again. And see what new cookies are saved

Scoops98

I've cleared all cookies and started fresh in Cookie several times. After clearing the cookies, I log into Zendesk and Harvest, and favourite any cookies that are created. After a bit of time to make sure no other session cookies were saved, I'll quit and relaunch Chrome, but then find that I have to sign back into Harvest plugin again. It's not a full sign-in (Harvest account & PW), but click on sign-in. That cookie seems to persist.