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    Update to Cookie v5.5: cannot be run

    Cookie 5
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    • M
      McRyan last edited by

      I just updated to Cookie v5.5. Afterwards, the app was not started - at least I didn't see anything. I started it manually but nothing happened. No dock icon to be seen, no process of this name existing.

      Then I downloaded Cookie directly from your website using your link from my license e-mail and run the installer. Cookie was put into the application directory. Launching the app shows the usual security hint ("was loaded from internet ... do you really ..."), then Cookie seems to be started. But again no dock icon - which I had configured to always be there in every pre-version of Cookie. The Activity Monitor does not show a process named something like Cookie.

      What went wrong with updating to v5.5?

      Ryan

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      • SweetP
        SweetP last edited by SweetP

        do you see any crash logs in ~/Library/Logs/DiagnosticReports

        to get up and running you can reset Cookie by deleting this folder:
        ~/Library/Containers/com.sweetpproductions.comCookie5

        ~
        Russell
        SweetPProductions.com

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        • M
          McRyan last edited by

          Yes, there were some crash logs. How to send them to you without making the logs publicly visible here?

          I renamed the mentioned folder. Cookie did launch without problems. The configuration window did appear. Afterwards everything was fine except that the dock icon did not appear. I had to close Cookie and launch it again to make the dock icon visible again.

          Thanks for your assistance.

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          • SweetP
            SweetP last edited by

            If you could please send the logs to:
            support at sweetpproductions.com that would be great.

            sorry for the inconvenience,
            A lot has changed in v5.5, and I was hoping it would be a smooth transition...

            ~
            Russell
            SweetPProductions.com

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            • M
              McRyan last edited by

              Just sent the zipped log files.

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              • SweetP
                SweetP last edited by

                got them,
                and have the crash fixed,
                Im uploading to Apple for review now

                🙂

                ~
                Russell
                SweetPProductions.com

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                • D
                  davidmsmac.com last edited by SweetP

                  I too am unable to run the newest update.
                  I do not see this path on my MacBook Pro:

                  ~/Library/Containers/com.sweetpproductions.comCookie5

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                  • SweetP
                    SweetP last edited by

                    Hi David

                    What you can do now is:
                    download the version from my website(v5.5.1), and run it once
                    open the silverlight tab and recheck your favs
                    you can then quit and delete the trial version.
                    this should get the App Store version running

                    my apologies for the inconvenience,
                    this bug was missed in beta testing

                    heres the link:
                    https://sweetpproductions.com/products/cookie5/Cookie5.dmg

                    The App Store version is in review now, and should hopefully be available within the next hour or so.

                    ~
                    Russell
                    SweetPProductions.com

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                    • SweetP
                      SweetP last edited by

                      The Aap Store version is now available

                      ~
                      Russell
                      SweetPProductions.com

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                      • W
                        wills22 last edited by

                        I've installed 5.5.2 from the App Store but it's not working.

                        When I launch it, I need to reenter my password for the App Store.

                        No icon appears in the Task Bar or Dock.

                        The process appears for a few seconds in Activity Manager, then disappears.

                        No crash logs at ~/Library/Logs/DiagnosticReports

                        Please help!

                        Thanks...

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                        • W
                          wills22 last edited by

                          Also, I don't see "the 'Subscribe to this thread' link towards the bottom of the page"–is there something I'm missing?

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                          • SweetP
                            SweetP last edited by SweetP

                            My apologies.
                            I have a fix waiting in review with Apple now.

                            In the meantime you should be able to delete this folder to reset Cookie:
                            ~/Library/Containers/com.sweetpproductions.Cookie5

                            ~
                            Russell
                            SweetPProductions.com

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                            • W
                              wills22 last edited by

                              Thanks for the prompt reply, Russell!

                              Will this delete all my saved Cookie settings (i.e. websites)?

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                              • SweetP
                                SweetP last edited by SweetP

                                unfortunately yes it will...
                                ...but you can be more selective and just delete the preferences file:
                                ~/Library/Containers/com.sweetpproductions.Cookie5/Data/Library/Preferences/com.sweetpproductions.Cookie5.plist

                                ~
                                Russell
                                SweetPProductions.com

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                                • W
                                  wills22 last edited by

                                  That didn't work, Russell. It launched, but as soon as I checked the box for the browser, it quit. Then when I relaunched the app, the same thing happened. Any idea when you'll have a fix? Thanks, Will

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                                  • SweetP
                                    SweetP last edited by

                                    v5.5.3 should fix this. i uploaded to Apple last week before Easter, but they rejected it for a strange reason. And its now caught up in the holiday backlog i guess.
                                    😞

                                    ~
                                    Russell
                                    SweetPProductions.com

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                                    • W
                                      wills22 last edited by

                                      Okay, thanks!

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                                      • SweetP
                                        SweetP last edited by

                                        Ive changed what Apple didn't like, and have added a few other small fixes and rue-loaded as v5.5.4.

                                        it should be available tomorrow.
                                        🙂

                                        ~
                                        Russell
                                        SweetPProductions.com

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