Update to Cookie v5.5: cannot be run

McRyan

I just updated to Cookie v5.5. Afterwards, the app was not started - at least I didn't see anything. I started it manually but nothing happened. No dock icon to be seen, no process of this name existing.

Then I downloaded Cookie directly from your website using your link from my license e-mail and run the installer. Cookie was put into the application directory. Launching the app shows the usual security hint ("was loaded from internet ... do you really ..."), then Cookie seems to be started. But again no dock icon - which I had configured to always be there in every pre-version of Cookie. The Activity Monitor does not show a process named something like Cookie.

What went wrong with updating to v5.5?

Ryan

SweetP

do you see any crash logs in ~/Library/Logs/DiagnosticReports

to get up and running you can reset Cookie by deleting this folder:
~/Library/Containers/com.sweetpproductions.comCookie5

McRyan

Yes, there were some crash logs. How to send them to you without making the logs publicly visible here?

I renamed the mentioned folder. Cookie did launch without problems. The configuration window did appear. Afterwards everything was fine except that the dock icon did not appear. I had to close Cookie and launch it again to make the dock icon visible again.

Thanks for your assistance.

SweetP

If you could please send the logs to:
support at sweetpproductions.com that would be great.

sorry for the inconvenience,
A lot has changed in v5.5, and I was hoping it would be a smooth transition...

McRyan

Just sent the zipped log files.

SweetP

got them,
and have the crash fixed,
Im uploading to Apple for review now

davidmsmac.com

I too am unable to run the newest update.
I do not see this path on my MacBook Pro:

~/Library/Containers/com.sweetpproductions.comCookie5

SweetP

Hi David

What you can do now is:
download the version from my website(v5.5.1), and run it once
open the silverlight tab and recheck your favs
you can then quit and delete the trial version.
this should get the App Store version running

my apologies for the inconvenience,
this bug was missed in beta testing

heres the link:
https://sweetpproductions.com/products/cookie5/Cookie5.dmg

The App Store version is in review now, and should hopefully be available within the next hour or so.

SweetP

The Aap Store version is now available

wills22

I've installed 5.5.2 from the App Store but it's not working.

When I launch it, I need to reenter my password for the App Store.

No icon appears in the Task Bar or Dock.

The process appears for a few seconds in Activity Manager, then disappears.

No crash logs at ~/Library/Logs/DiagnosticReports

Please help!

Thanks...

wills22

Also, I don't see "the 'Subscribe to this thread' link towards the bottom of the page"–is there something I'm missing?

SweetP

My apologies.
I have a fix waiting in review with Apple now.

In the meantime you should be able to delete this folder to reset Cookie:
~/Library/Containers/com.sweetpproductions.Cookie5

wills22

Thanks for the prompt reply, Russell!

Will this delete all my saved Cookie settings (i.e. websites)?

SweetP

unfortunately yes it will...
...but you can be more selective and just delete the preferences file:
~/Library/Containers/com.sweetpproductions.Cookie5/Data/Library/Preferences/com.sweetpproductions.Cookie5.plist

wills22

That didn't work, Russell. It launched, but as soon as I checked the box for the browser, it quit. Then when I relaunched the app, the same thing happened. Any idea when you'll have a fix? Thanks, Will

SweetP

v5.5.3 should fix this. i uploaded to Apple last week before Easter, but they rejected it for a strange reason. And its now caught up in the holiday backlog i guess.

wills22

Okay, thanks!

SweetP

Ive changed what Apple didn't like, and have added a few other small fixes and rue-loaded as v5.5.4.

it should be available tomorrow.