• Register
    • Login
    • Search
    • Categories
    • Recent

    Cookie is damaged and can't be opened every second time it's started

    Cookie 6
    3
    4
    70
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • J
      jrobijns last edited by

      I bought Cookie6 from the App Store. After install and setup, the next time I start it, it doesn't start.
      After a while and sometimes right away I get this message: "Cookie is damaged and can't be opened. Delete Cookie and download it again from the app store."
      I tried importing cookie 5 settings, not importing them, doing iCloud sync not doing that and in between deleting all app data mentioned here: https://support.sweetpproductions.com/topic/561/full-uninstall-of-cookie-5.
      FYI, I uninstalled all data from cookie 6 also to retry.

      In short, the second time I start cookie, it crashes. How do I resolve or trouble-shoot this? Cookie 5 worked without flaw ever since it was released.

      Thanks,
      Jan

      1 Reply Last reply Reply Quote 0
      • SweetP
        SweetP last edited by

        do you have any Cookie crash logs located here:
        ~/Library/Logs/DiagnosticReports/

        could you send them to [email protected]

        ~
        Russell
        SweetPProductions.com

        1 Reply Last reply Reply Quote 0
        • L
          Lifesystems last edited by

          I've just purchased the latest version having used .5 without issue for a long time. I'm receiving the same error message and there are no crash logs. Just the message.

          Screenshot 2019-09-25 at 14.22.37.png

          1 Reply Last reply Reply Quote 0
          • J
            jrobijns last edited by

            I just sent you 4 crash logs. I didn't notice there was a reply here, so sorry for my slow response.

            1 Reply Last reply Reply Quote 0
            • First post
              Last post