App Store Helper App
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Version 4.2+ incudes an optional Helpertool to remove
._(AppleDouble) files.
you can read about it here:
https://sweetpproductions.com/products/usbclean/removal.htmand download it directly from here:
https://sweetpproductions.com/products/usbclean/USBcleanRemovalToolInstaller.dmgThe HelperTool is required on macOS Sequoia in addition to giving USBclean Full Disk Permissions to reliably remove
._(AppleDouble) files -
S SweetP pinned this topic on
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Where is the Helper Tool installed? I cannot find anything in the Application Support folder. So I can't drag it over to permit Full Disk access. It installs without warnings, except for the warning from apple that it cannot be scanned for Malware. In the Security settings with "Open anyway" it is opened and installs fine. But it is not listed in the Full Disk access panel.
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The correct folder is below:
~/Library/Containers/com.sweetpproductions.USBclean/Data/Library/Application Support/USBcleanUSBclean will open the correct folder if you click the link in Step 3 on https://sweetpproductions.com/products/usbclean/removal.htm
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I could not find the Helper Tool in that folder. It was only installed in the path with the user mrqwirk, I had to change permission to the folder USBClean and there it was. I copied it over in the folder specified above, granted Full Disk Access and now it works. Somehow it wasn't installed in the folder above (at least in may system) through the .pkg installer.
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I have the exact same problem. The helper tool extracts in the mrqwirk user folder it creates, not my own Library and to move it to ~/Library/Containers/โฆ I had to use the Suspicious Package app and extract it manually. I gave both the main app and the helper tool Full Disk Access, but it still does not clean ._ files or, in fact, any files. It just refuses to clean and eject drives I throw at it. On one of my Macs, the main app stays the helper tool is out of date even though Iโd just installed it. On another Mac it does not but it still does not work properly. I just bought the app, because the trial version worked properly, but now I have to say I regret my Mac App Store purchase. Thanks for looking into it.
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It is working for me. I did get the outdated message. I started the HelperTool manually (weird enough the Mac asked for permission for the removable drive) and then restarted the Mac. After that it worked. When I drag the drive into the window it takes a while, then it is ejected, only difference is that the eject button grays out instantly. The log shows all files deleted ( especially ._) I think it is a problem with permissions.
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Ive uploaded a better installer.
It is now signed and notarised by Apple so you won't get annoying messages.
It also has some notes during the process, with links to open the installation folder and also System Settings to the Full Disk Access tab.It also most importantly, now installs to the correct location
sorry for the inconvenience folks.
Ive never distributed a .pkg file before, so its all new to me -
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I recently was looking over my USBClean setup and found that the helper app was not installed or had permissions (I forget which issue it was). So I went through the process of downloading and installing it and giving it permissions. Even though I have done all these things, in the settings it shows an issue and says the helper app is out of date. Is it working despite this? Am I doing something wrong?
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Yup. I tried all options! I just did it again. Running the help installer opens Settings and the folder, I can see it has Full Disk Access, I toggled on/off, but the main app still says that it is out of date.
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I believe so, v4.3.2.
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I think the only thing I didn't try is using an uninstall app (that remove all files for an app) to start over. Maybe that is where I need to go next?
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Ive just uploaded v4.4.1 to the App Store for review. I have a feeling the helper isn't installed correctly... v4.4.1 has better error messages, so you'll know if the helper really is out of date, or just not installed correctly.
Is your macOS user account an administrator account?
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So I deleted the app, and I used an app cleaner (Hazel) too remove other files, this also removed the helper app. Then I reinstalled, and added to full disk access. And...the helper app is still being flagged as out of date. I didn't reboot in between but I'm not convinced that is the issue at this stage.
