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Apple Silicon, MB air, Monterey

Scheduled Pinned Locked Moved Privatus
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  • L Offline
    L Offline
    looop
    wrote on last edited by
    #1

    Hello,
    I bought Privatus on the applestore, it works and installs on an imac I9 2019 under Monterey (updated version this morning) without any problem.
    On the other hand, on my MBAIR M1 from 2020 (same operating system) the installation crashes after downloading even after switching off and restarting. Same Apple account, I don't understand what's wrong, can you help me.
    Best regards
    Looop

    SweetPS 1 Reply Last reply
    0
    • L looop

      Hello,
      I bought Privatus on the applestore, it works and installs on an imac I9 2019 under Monterey (updated version this morning) without any problem.
      On the other hand, on my MBAIR M1 from 2020 (same operating system) the installation crashes after downloading even after switching off and restarting. Same Apple account, I don't understand what's wrong, can you help me.
      Best regards
      Looop

      SweetPS Offline
      SweetPS Offline
      SweetP
      wrote on last edited by
      #2

      @looop hmm that’s odd.
      Could you send me the crash report:
      support@sweetpproductions.com

      ~
      Russell
      SweetPProductions.com

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      • L Offline
        L Offline
        looop
        wrote on last edited by
        #3

        5eedee6e-f40c-4331-9472-0483fc6fac55-90FDD049-29D0-4EB7-9D8B-75B59C458744_1_102_o.jpeg /Users/looop/Pictures/Photothèque.photoslibrary/resources/derivatives/9/90FDD049-29D0-4EB7-9D8B-75B59C458744_1_102_o.jpeg

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        • L Offline
          L Offline
          looop
          wrote on last edited by
          #4

          test today too without success

          SweetPS 1 Reply Last reply
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          • L looop

            test today too without success

            SweetPS Offline
            SweetPS Offline
            SweetP
            wrote on last edited by
            #5

            @looop try moving Privatus to the trash, then download again from the App Store

            ~
            Russell
            SweetPProductions.com

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            • SweetPS SweetP

              @looop try moving Privatus to the trash, then download again from the App Store

              P Offline
              P Offline
              paul H
              wrote on last edited by
              #6

              @SweetP
              Hello,
              it works,
              thank you for support

              SweetPS 1 Reply Last reply
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              • P paul H

                @SweetP
                Hello,
                it works,
                thank you for support

                SweetPS Offline
                SweetPS Offline
                SweetP
                wrote on last edited by
                #7

                @paul-H perfect!

                ~
                Russell
                SweetPProductions.com

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