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"Remove" never finishes

Scheduled Pinned Locked Moved Cookie 5
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  • E Offline
    E Offline
    eagle
    wrote on last edited by
    #1

    Hi.

    I just reinstalled my iMac (2011, High Sierra), and now I find that Cookie 5 never completes a "Remove" procedure. I have Cookie 5 set to remove cookies when I quit a browser, and with the Cookie 5 window up, I do see the spinner start a second or so after I quit Safari -- however, the cookies are never deleted and the spinner never stops.

    I do have the helper scripts installed. I have restarted the computer, run the "Remove all sandbox permissions" procedure, and I have tried manual cookie removals. In no case does Cookie 5 complete the removal process.

    This is new, because the previous install worked just fine (there were other things that didn't work, and those are the reason for my system rebuild).

    What else should I try? Thanks.

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    • SweetPS Offline
      SweetPS Offline
      SweetP
      wrote on last edited by
      #2

      strange, have you tried a restart of Cookie?

      ~
      Russell
      SweetPProductions.com

      E 1 Reply Last reply
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      • P Offline
        P Offline
        plsapps
        wrote on last edited by
        #3

        Hello.

        I am having the same issue on my Late 2011 iMac running High Sierra 10.13.6 and Cookie 5.12. Helper scripts have been installed.

        Thanks.

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        • SweetPS SweetP

          strange, have you tried a restart of Cookie?

          E Offline
          E Offline
          eagle
          wrote on last edited by
          #4

          @SweetP Hi, Russell, yes, I have restarted Cookie and the computer.

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          • SweetPS Offline
            SweetPS Offline
            SweetP
            wrote on last edited by
            #5

            Are you using Cookie in an administrator account?

            ~
            Russell
            SweetPProductions.com

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            • SweetPS Offline
              SweetPS Offline
              SweetP
              wrote on last edited by
              #6

              This may also be a permissions issue with your scripts:

              You could try this:
              navigate to the Applications Script folder
              ~/Library/Application Scripts/com.sweetpproductions.Cookie5

              then open Terminal.app
              type cd then drag the scripts folder onto the terminal, and press RETURN
              then type these 3 commands, each followed by pressing RETURN:

              chown :staff clearCookies.sh
              chown :staff clearSafariCache.sh
              chown :staff clearSafariHistory.sh
              

              ~
              Russell
              SweetPProductions.com

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              • M Offline
                M Offline
                martys
                wrote on last edited by
                #7

                I was having problems with 5 going slow. Now I have upgraded to 6 - I am on a late '13 MBP current and 6 works flawlessly. I use it all the time including reading news sites that have a 5 free views / paywall per month.

                6 =- fast and flawless. I have ben using cookie for 10+ years. thanks

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                • SweetPS SweetP

                  This may also be a permissions issue with your scripts:

                  You could try this:
                  navigate to the Applications Script folder
                  ~/Library/Application Scripts/com.sweetpproductions.Cookie5

                  then open Terminal.app
                  type cd then drag the scripts folder onto the terminal, and press RETURN
                  then type these 3 commands, each followed by pressing RETURN:

                  chown :staff clearCookies.sh
                  chown :staff clearSafariCache.sh
                  chown :staff clearSafariHistory.sh
                  
                  E Offline
                  E Offline
                  eagle
                  wrote on last edited by
                  #8

                  @SweetP Hi, yes, I'm using Cookie 5 in an administrator account, and the script files are all owned by my user and group staff. They weren't all executable, though, and it turns out that that was the problem. I have set the scripts executiable ("chmod 755 ~/Library/Application\ Scripts/com.sweetpproductions.Cookie5/*") and now it works. Thanks.

                  Z 1 Reply Last reply
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                  • E eagle

                    @SweetP Hi, yes, I'm using Cookie 5 in an administrator account, and the script files are all owned by my user and group staff. They weren't all executable, though, and it turns out that that was the problem. I have set the scripts executiable ("chmod 755 ~/Library/Application\ Scripts/com.sweetpproductions.Cookie5/*") and now it works. Thanks.

                    Z Offline
                    Z Offline
                    zincker
                    wrote on last edited by
                    #9

                    @eagle Thank you very much. Cookie 5 suddenly stopped working (never finished its tasks) with Safari and I tried everything. Only your solution was able to make it work again.

                    SweetPS 1 Reply Last reply
                    0
                    • Z zincker

                      @eagle Thank you very much. Cookie 5 suddenly stopped working (never finished its tasks) with Safari and I tried everything. Only your solution was able to make it work again.

                      SweetPS Offline
                      SweetPS Offline
                      SweetP
                      wrote on last edited by
                      #10

                      @zincker perfect

                      ~
                      Russell
                      SweetPProductions.com

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