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crash after update

Scheduled Pinned Locked Moved Cookie 5
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  • C Offline
    C Offline
    christianl
    wrote on last edited by
    #1

    running the last update makes the software crash. AppStore says that the software named "null" is damaged and that I shall dented it and reinstall it. Doing this ends in an endless loop ...
    Please test your software before you send it to the app store! This is no freeware: I paid for it! So fix it asap or send my money back!

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  • SweetPS Offline
    SweetPS Offline
    SweetP
    wrote on last edited by
    #2

    try moving Cookie to the trash, restart your computer, and redownload again from the App Store

    ~
    Russell
    SweetPProductions.com

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    0
  • H Offline
    H Offline
    HippoSheridan
    wrote on last edited by
    #3

    I have done this MANY times and it still does not resolve the problem. Every new version I download is damaged.

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  • SweetPS Offline
    SweetPS Offline
    SweetP
    wrote on last edited by
    #4

    send me an email at [email protected] and ill send you a license to use with the version from my store if you like.

    ~
    Russell
    SweetPProductions.com

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  • H Offline
    H Offline
    HippoSheridan
    wrote on last edited by
    #5

    Thought I would try it one more time today, "moving Cookie to the trash, restart your computer, and redownload again [sic] from the App Store". Doesn't work any better as a solution than the first time it failed to work.

    I paid for this app and am very disappointed that it has been destroyed. How can I get a refund from SweetP? I was told the app would work when I bought it and that was not true. I want my money back.

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  • SweetPS Offline
    SweetPS Offline
    SweetP
    wrote on last edited by
    #6

    you need to ask Apple for a refund, if that is what you want:
    https://blog.supereasyapps.com/mac-app-store-refund-in-6-steps-how-to-get-a-refund-for-any-macos-app/

    ~
    Russell
    SweetPProductions.com

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