Cookie doesn't see ANY cookies (High Sierra 10.13.6)

SweetP

go to the Advanced tab in Preferences
click the Remove all Sandbox Permissions button
restart Cookie, and then give Cookie access

does that help

sindit

That has not helped. After revoking sandbox permissions in the prefs and giving Cookie access to the Users folder (as requested by the prompt) the app still does not see any browser cookies, databases, etc.

SweetP

Cookie only sees browsers if they are located in your Applications folder.

are your browsers in a custom location?

sindit

Safari, Chrome, and Firefox are all in the default location (= Applications folder on the root of Macintosh HD). Nothing unusual there.

P.S. Cookie used to work fine on my machine until recently.

eagle

I'm having the same problem with Cookie 5.9.2 on High Sierra 10.13.6.

Cookie only sees Firefox (it does not see Safari), and Cookie does not see any cookies in Firefox. Also, Cookie is not maintaining any cookies for Safari (not surprising since Cookie does not see Safari).

I reset sandbox permissions as suggested above, but that did not help.

SweetP

This sounds like you need to install the optional scripts to activate Safari:
https://sweetpproductions.com/products/cookie5/safari.htm

Also your Firefox settings probably need to be changed to be compatible with Cookie
https://support.sweetpproductions.com/topic/208/cookie-doesn-t-see-any-firefox-cookies

sindit

None of the above solutions have worked. Please advise how to get Cookie working again.

SweetP

are the browsers actually showing in the left pane of Cookie?
have you tried a computer restart.

you could also try deleting this folder to remove all Cookie's settings, and start with a fresh install:
~/Library/Containers/com.sweetpproductions.Cookie5

sindit

Thank you! Removing the mentioned files from the Library and going through setup once more got Cookie app working properly again.

SweetP

perfect!

eagle

Adding the optional support scripts has fixed the Safari issue I was seeing. Usually the install of Cookie walks me through that; it didn't this time for some reason (I recently reinstalled my computer). I've been taking notes on how I did my reinstall and will add a comment about the support scripts to those notes.

SweetP

@eagle I had to remove the instructions on Mac App Store version...

Cookie is not passing review when I have the instructions enabled.